Style and durability are the main two elements of the wallets we produce. In order to ensure that we only source high-quality materials from trusted local suppliers. These materials also make our work of designing elegant wallets much easier. Our team manufactures a range of finishes, which involve genuine leather, soft-touch fabric, and glossy surfaced designs. We pay attention to cautiously making every single piece of wallets to guarantee long-standing use while sustaining a contemporary and graceful look. Be it a chic clutch or a classic bifold, our selection is curated with both practicality and aesthetics in mind.
Yes, we provide delivery services all over Hong Kong absolutely free. There is no minimum order amount required to qualify for free delivery. All our wallets are delivered without any additional charges to the doorstep of our customers. For the time being, we are only offering delivery service within Hong Kong. However, we have plans to expand our delivery network throughout the world as we keep growing in the coming years. The delivery time may differ considering the location, but our agents try to get your ordered wallet(s) delivered to your convenient location as soon as possible.
As of now, we are only accepting cash payments for our products. Once your ordered wallet reaches your doorstep, you need to pay our delivery agent in cash. We hope you have the exact amount in cash at the time of delivery. Apart from cash, we are not accepting any other payment modes like credit cards as of now. However, please note that in case of any refunds, we ask our customers to provide their bank account details to process the refund request.
In case you have any queries or confusions regarding our products or are facing any issues with an ordered wallet, you can communicate that with our support team, who work round the clock. You can reach our customer representatives over the phone, via email, and even by filling out the contact form on our website. We try to resolve any issues and respond to the queries as early as possible.
Presently, there is no exchange facility offered from our end. However, you can return an item that is incorrect or defective, and you can request a refund for it. You have to raise your return request within 48 hours of delivery. After we receive the returned product, we examine it to make sure it is eligible for a refund. Before processing the refund, we ask our customers to share their bank account details with us. You can also cancel an order, but the request has to be made before the product is shipped. Once it is shipped, we do not accept cancellation requests.
